We want you to be totally satisfied with your Après Vélo products. Après Vélo offers a 100 day returns policy for product bought on the Après Vélo website.
If you are not 100% satisfied with your online purchase you can return it for repair, exchange or refund, provided it is within 100 days of receipt of your order.
Should you wish to exchange your purchase, as long as the item is "as new" with all tags intact, Après Vélo will accept it and replace your purchase with a product of your choice, refunding any difference in price or taking additional payment. Please follow the "How to make a Return" information below.
"As new" means unwashed and unworn. We strongly recommend that you store your item in its original packaging while you make a decision about the product.
Faulty items will either be replaced, repaired or refunded following evaluation by the APRÈS VÉLO Customer Service Team
Returns are only accepted for items purchased directly from the Après Vélo online store. If you have purchased your item from one of Après Vélo’s retail partners, please contact them directly to arrange an exchange or refund.
Products purchased as gifts can be refunded to the original purchaser, alternatively we can provide a credit to the gift recipient.
Gift Vouchers are non refundable.
Après Vélo HQ
PO BOX 6475 South Sydney Business Centre,
Alexandria, NSW, 2015, Australia
Après Vélo Returns Department
LIVE THE RIDE LLC
7592 Bunnell Hill Road
For return packages, please use the pre-printed address label attached to the Delivery and Returns note and secure it to your parcel. Please note that this label is NOT postage paid.
It is very important to enclose this form with your parcel to enable us to process your return within 24 hours of receipt.
Please retain a proof of postage until we have confirmed your return has been processed
Depending on your location, an exchange can take between 2-3 weeks to get back to you.
However should you wish to expedite an exchange, we would recommend re-ordering your desired item online to enable us to process that immediately, whilst you return your item to us for a full refund.
If you have any queries or comments please email us at firstname.lastname@example.org
We refund you the same way you paid. If you paid via: